“I would like to meet the person who has hired the men and women at Thomson. I have met many of the staff and they have all been so friendly and professional and knowledgeable about their jobs and serving their clients. Started when I got a quote agreed to with installation scheduled in 3 weeks . Me furnace died two days later. They rearranged their timing and had a new furnace installed the next day to keep us warm until the rest of the installation could be completed. My parents also had a complete system installed without a worry. Their accounting department even sent people to photograph the installation so we could get our full rebate from BC Hydro.
I have recommended Thomson to friends who have had work done by Thomson. All have commented on the great service and professional people they met.
Thanks again.”

“The guys were really hard working, don’t remember them eating or even taking a break. Non smokers, what I thought would take 2 days they did in a longer day without a single complaint. Called me when the project was finished and answered all my questions. Would love to have them back for my future install/upgrade (hopefully not breakdown)
Thanks again!!!”

“They arrived at 8:30 AM and were wrapped up and gone by 2:30PM. Very professional team that worked steady and did a first class installation job. I recommend Them for AC installation with no reservations.”

“Our tankless gas water heater was installed at the beginning of June. The installers/gas fitters found the best way to run the pipes. They’re all nicely colour coded with a wrap added to each pipe! Without using the recirculation feature, it does take a few more litres to get the hot water to the upstairs shower but we have always collected this water (while waiting for the heated water) and pour it in the back of the toilet when flushing. It is amazing how little hot water we actually use and now don’t have to pay to keep a tank hot nor do we have to worry about a tank that could potentially leak! Since the heater was installed on a wall, there ended up being a lot more space in our crawl space!!! Highly recommended!!!”

“Awesome service. Serviceman was great polite and hardworking and fully explained what he had done and outcome of his inspection. Will definitely use them again and have recommended to others.”

“Thompson had installed a/c and heat pump systems in our complex in Surrey and we had heard good reports about them and their personnel and so our expectations were high. When they came this week to complete the installation our already high expectations were exceeded by Aaron and his team. The installation was absolutely first class from prompt arrival to the clean up and instructions on the operation of the new air conditioning system. In addition the support team in the office and the sales executive who sold us have also been excellent. I highly recommend this company.”

“Was very impressed with staff members. They arrived on time, were very professional and courteous. They explained how to work our new system and answered all our questions. They did a great cleanup each day. I would highly recommend Thomson industries for installation of your new furnace and air conditioning.”

“I hired Thompson Industries to install a new Daikin Furnace and Heat Pump in Feb. 2022. Bruce was the salesman and Jared and Jaret (I hope I got the names right) were the two guys that did the installation. Overall I was very happy with the team at Thomson Industries. These guys were all very knowledgable, professional and friendly. We had a small hiccup at the start of the project but that was taken care of and the project moved on. Based on the customer service, price, and overall satisfaction rating I would certainly recommend this company to anyone looking for a new furnace or heat pump.”

“Thompson had installed a/c and heat pump systems in our complex in Surrey and we had heard good reports about them and their personnel and so our expectations were high. When they came this week to complete the installation our already high expectations were exceeded by Aaron and his team. The installation was absolutely first class from prompt arrival to the clean up and instructions on the operation of the new air conditioning system. In addition the support team in the office and the sales executive who sold us have also been excellent. I highly recommend this company.”

“We used Thomson to get a new furnace and heat pump installed in our townhouse. They were very helpful from start to finish. Helped us navigate the government rebates, apply for financing to use while we wait on rebates. The installation was very smooth and the employees very professional. They helped me install the app on my phone and showed me how to work it even though they’d had a long day and finished up late. Would definitely recommend Thomson.”

“I chose Thomson Industries for the installation of a Daikin Fit heat pump and replacement of my mid-efficiency furnace with a high-efficiency furnace and a hot water tank at the recommendation of friends. I was concerned about possible damage to walls with resulting required repairs but my concerns weren’t warranted. The installers managed the install with 2 small cuts into walls only in closets and which they covered with plates – they even vacuumed up after themselves. They were professional, efficient and did an excellent job all round. Even hung my closet doors for me at the completion of the job! The office staff were responsive, knowledgeable and extremely helpful with processing the rebates. Impressive!”

“I contacted Thomson to quote me on installing an AC system for my house. I chose them because they carried the AC that I wanted (Daikin Fit) and had a good reputation online. Fast forward a few months: the technicians arrived on time, did good work, and cleaned up after themselves. I got exactly what I wanted, so I’m happy. All that’s left now is to wait for a heat wave to see if the AC was worth it.”

“Techs came on time to install central A/C as contracted. They worked steadily all day in order to complete the job. They were hard working, polite, and left everything clean and tidy..Front office staff easy to deal with.I will have to wait til summer to know how well the A/C works.My only complaint is that I was not offered a choice of thermostat. The one installed is a very basic programmable thermostat. I didn’t like the ‘recovery’ mode so had to figure out how to disable it. Other than that, all is good so far.”

“Heard these guys on AM730Traffic before and a year ago in 2020 Fortis BC were giving big rebates to encourage people to change over the newer High efficient condensing heating systems I decided to give Thomson a call. It was an absolute pleasure dealing with Thomson Industries. Guys are Professional, Knowledgeable, Prompt and Careful when following the provincial guidelines for Covid-19 protocols.They answered all my many many questions :) from how the duct work was placed, where the exhaust be located according to By-laws, how the system works compared to a conventional draft unit, tips on how to use the Daikin Smart Wifi thermostat on my cell. They even helped me plumb some CAt wiring to the external services panel outside.A year later there was some minor leakage issue for the Exhaust condensate piping near the unit itself. They came and fixed it with no hassle. They even helped me replace the hose for the condensate pump because they noticed bite marks our cat had chewed it up. They just installed a brand new one in just to be safe!Can not be happier with their service and this new Heating system.Recommended to my family and friends.”

“The installers arrived on time and went to work and installed my furnace and hot water tank the same day. They were easy to work with and cleaned up after they finished. I would recommend Thompson Industries to anyone looking to purchase or update there heating system.”

“Excellent sales, service and support from Thomson Ind’s, sales went smooth as did the install. The sales member helped us along the way w suggested payments and product selection. Help along the way w paperwork from the office was excellent and after going through 4 quotes we found Thomson to be the best choice of them all. Our home heating is night and day above what we were used to! We highly recommend Thomson Ind.”

“I’m very happy with the service I received from Thomson Industries. Wanting to make sure my furnace is working with no problems or issues is very important to me. Nick was on time and got right to work. I highly recommend Thomson Industries for all your heating and air conditioning needs.”

“Thoroughly professional and very sensitive to our concerns. I never imagined such a clean job especially considering the removal of the old furnace. A lot of people showed up proving that there was no cutting corners during the installation. No mess left and on a final note, this was the happiest work crew I have ever seen or heard.”

“Awesome company and outstanding service! They had my furnace repaired and working the same day.

I highly recommend this company!”